Job Title
Customer Support Operations Agent
Location
Accra, Ghana (Hybrid – minimum 2 days in office)
Company Overview
Bolt is one of the fastest-growing mobility and delivery platforms in Europe and Africa, serving over 200 million customers in 50+ countries. Our mission is simple: make cities for people, not cars. At Bolt, diversity, inclusion, and innovation drive everything we do.
About the Role
Bolt is seeking an exceptional Customer Support Operations Agent to join our growing Support team in Accra. You will support users across our ride-hailing and food delivery platforms, ensuring excellent customer experiences while helping improve internal processes and support frameworks.
This role is ideal for someone who is customer-focused, detail-oriented, and eager to grow in a fast-paced tech environment.
Key Responsibilities
- Provide timely and effective support to Bolt users via approved communication channels
- Help customers maximize their experience using Bolt’s apps
- Resolve customer issues using Bolt’s best practices and sound judgment
- Identify trends and contribute to improving customer support processes
- Collaborate with support teams across different Bolt markets
- Play an active role in shaping an outstanding end-to-end customer experience
Requirements & Skills
- Fluency in English (written and spoken)
- Strong attention to detail and problem-solving skills
- Positive, proactive, and hard-working attitude
- Willingness to work daytime, evening, and weekend shifts
- Ability to work independently and as part of a team
Previous experience in customer support is an advantage, but not required. We value drive, intelligence, and integrity above all.
Why Join Bolt?
- Make a real impact on millions of users in 600+ cities worldwide
- Work in fast-moving, autonomous teams with top global talent
- Accelerate your career growth with diverse internal opportunities
- Competitive salary and stock option package
- Hybrid work model for flexibility and collaboration
- Wellness benefits supporting physical and mental health
- Inclusive workplace where everyone belongs
Diversity & Inclusion
Bolt is proud to be an equal opportunity employer. We welcome applicants regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Reasonable accommodations are available throughout the hiring process.
How to Apply
Apply online by submitting:
- Your CV (PDF or DOCX, max 5MB)
- Required personal and application details via the Bolt careers portal
📌 Even if you don’t meet every requirement, we encourage you to apply.
