Job Title: Hotel Manager
Location: Ghana
Employment Type: Full-time
Industry: Hospitality / Hotel Management
About the Role
Capital11 Hotel is seeking a dynamic, results-driven, and guest-obsessed Hotel Manager to lead the overall operations of our prestigious property. This is a senior leadership role responsible for driving financial performance, elevating guest satisfaction, and fostering a high-performance culture across all departments.
The ideal candidate is a strategic thinker with strong operational expertise, proven financial acumen, and a passion for delivering world-class hospitality experiences.
Key Responsibilities
Leadership & Strategy
- Provide inspirational leadership to department heads across Front Office, Housekeeping, Food & Beverage, Sales, Maintenance, and Administration.
- Develop and execute strategic plans to achieve revenue growth, profitability, and market share targets.
- Champion the hotel’s vision, mission, and core values across all levels of the organization.
- Drive a culture of accountability, continuous improvement, and exceptional guest service.
Financial Performance & Revenue Management
- Oversee annual budgeting and maintain full P&L responsibility.
- Analyze financial reports, identify trends, and implement corrective strategies to optimize performance.
- Control operational costs, labor efficiency, and inventory while maintaining service excellence.
- Collaborate with Sales & Marketing teams to develop pricing strategies, promotions, and revenue optimization plans.
Guest Experience & Quality Assurance
- Ensure exceptional guest service standards across all guest touchpoints.
- Monitor guest feedback, online reviews, and satisfaction scores, implementing continuous improvement initiatives.
- Resolve escalated guest issues promptly and professionally.
- Maintain the hotel property to the highest standards of cleanliness, safety, and visual appeal.
Hotel Operations Management
- Oversee the seamless daily operation of all hotel departments.
- Ensure compliance with company policies, brand standards, and local regulatory requirements (health, safety, and labor).
- Implement, monitor, and optimize standard operating procedures (SOPs).
- Manage relationships with vendors, suppliers, and service partners.
Team Leadership & Human Resources
- Recruit, train, mentor, and motivate department heads and team members.
- Conduct performance reviews and support employee growth and career development.
- Foster a positive, inclusive, and collaborative workplace culture.
- Manage employee relations and ensure consistent application of HR policies.
Qualifications & Requirements
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Experience
- Minimum of 5–7 years of progressive hotel operations leadership experience.
- At least 3 years in an Assistant Hotel Manager or Hotel Manager role.
Skills & Competencies
- Strong financial management and P&L ownership experience.
- Excellent leadership, communication, and interpersonal skills.
- In-depth understanding of hotel operations across all departments.
- Proficiency in revenue management and hotel systems (PMS, POS, CRM).
- Exceptional problem-solving, decision-making, and crisis-management abilities.
- Ability to build strong relationships with guests, staff, and ownership.
- Flexibility to work weekends, holidays, and extended hours as required.
Preferred Qualifications
- Experience with branded hotel systems (e.g., Marriott, Hilton) or luxury/convention hotel environments.
- Pre-opening hotel experience is an advantage.
- Multilingual communication skills.
What We Offer
- Competitive salary with performance-based bonus potential.
- Comprehensive benefits package.
- Generous paid time off and holiday benefits.
- Professional development and career advancement opportunities.
- Hotel discounts, dining allowances, wellness programs, and other staff perks.
How to Apply
Interested and qualified candidates should submit their CV and cover letter detailing their leadership experience and suitability for the role.
📧 Email: Capital11hotel@gmail.com
📌 Subject Line: Application – Hotel Manager
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