We’re a remote recruiting agency committed to systemic change. Our mission: help 1 million women from emerging economies gain financial independence.
We connect exceptional professionals from emerging economies with North American, European, and Australian businesses, offering up to 80% cost savings compared to domestic hiring. Our rigorous multi-stage assessment process ensures quality, resulting in a 93% one-year retention rate. Beyond placement, our Talent Accelerator develops hired talent through peer mastermind groups, CEO coaching, and hands-on workshops—addressing real manager feedback and building skills in business thinking, stakeholder management, automation, AI, and technology.
Our clients range from fast-growing startups to established SMBs across sales, marketing, finance, operations, customer success, product, and technology roles.
In 4 years, we’ve placed ~400+ women from 22 countries across Asia, Africa, Middle East, Latin America, and Eastern Europe, building a global community of 1,000+ women through word-of-mouth growth. We’re evolving from a high-touch service into a tech-enabled platform that scales our impact.
OUR COMPANY VALUES guide our team and shape our culture:
- 🚀High-Impact Thinking: We prioritize high-impact initiatives and execute them efficiently to drive long-term value.
- 🎯 Owning the Outcome We take full responsibility for results, removing obstacles and solving problems to deliver what we commit to.
- ⚡ Balancing Speed + Precision We balance urgent action with careful execution, prioritizing thoughtfully to achieve both speed and excellence.
- 🌱 Hungry for Growth: We continuously seek personal and professional growth, using work as a platform for constant improvement.
- 🧭 Unshakeable Integrity: We maintain the highest standards of honesty, transparency, and ethical behavior in all our actions.
- ❤️ Deep Care: We show genuine care for our team, clients, and work quality, leading with empathy and passion.
We’re headquartered in Canada, with a female-majority team of 15 members across Pakistan, Bangladesh, Nigeria, India, Indonesia and Kenya. Our culture is fresh, fun, and high-performing – supportive, solutions-focused, and committed to both growth and wellness.About the Role
We’re looking for a remote Account Manager (Client Operations) to co-manage ~50 active recruitment campaigns alongside our Operations Manager (Client Services) and Co-founder. You’ll be the trusted intermediary ensuring SMB Founders, CEOs and Hiring Managers feel supported and confident while keeping campaigns moving forward—balancing rigorous attention to detail with the speed and judgment needed in a fast-paced, high-stakes environment.
You’ll review campaigns daily to identify next steps, risks, or stalled progress—working across ClickUp, Slack, and email to investigate issues, follow up with clients, and translate between recruiting operations and client needs. You’ll perform quality control on deliverables, manage three communication types (templated, deep analytical, and quick ad hoc), participate in daily resourcing meetings, and step outside your role when needed to unblock progress. Things move fast and it’s intense—you’ll prioritize dynamically while never letting anything drop.
You’ll occasionally join client calls or create Loom videos to explain process or resolve confusion. While AI tools support drafting, success relies on your judgment, persistence, and ability to balance empathy with firm boundaries.
Our IDEAL CANDIDATE brings 3–5 years of experience in Account Management, Customer Success, Client Operations, or similar client-facing roles with exceptional written English and a business consultant mindset for strategic hiring advice. You’re intellectually curious, noticing patterns that inform better outcomes, and highly detail-oriented—managing many moving pieces without losing clarity or follow-through. You read between the lines, adapt tone based on context, and have the professional maturity to handle emotionally charged situations with grace. You’re calm under pressure, comfortable with ambiguity, confident exercising judgment over scripts, persistent in taking ownership, and proactive in finding ways to add value unprompted. Most importantly, you deeply care about outcomes for clients, talent, and the production team, and align with our feminist values and mission of creating equitable opportunities for global talent.
Your performance will be measured by the quality and clarity of client communication, responsiveness and turnaround time, employer satisfaction, campaign momentum, and ability to reduce friction across active accounts.
You’ll collaborate daily with Operations Managers, Production Lead, Talent Communication Associate, Technical Recruiters, Growth team, Finance Manager, and our co-Founders. This position reports directly to the Operations Manager (Client Services).
You’ll be doing things like:
- Account & Campaign Management: Co-managing 50+ active campaigns daily in ClickUp—identifying risks, next steps, and stalled progress; participating in daily resourcing meetings to align priorities; performing quality control on recruiter deliverables before they reach clients; serving as judgment-based intermediary translating between recruiting operations and clients; training production team on client requirements; following up proactively to speed time-to-hire while keeping expectations synced; planning priorities each morning and wrapping up each evening.
- Client Communication & Experience: Clearing inbox daily with lightning-fast responses to SMB Founders/CEOs; managing templated replies for deliverables, deep analytical replies for complex problems, and quick ad hoc replies for urgent matters; adapting messaging thoughtfully while balancing detail with digestibility; maintaining a supportive, pleasant, playful, smart, and precise tone; pushing back professionally when clients don’t follow process; joining video calls for check-ins, kickoffs, and debriefs; creating Loom videos to explain process; thinking strategically about SMB hiring needs with a consultant mindset; advocating for talent while managing client biases; educating on best practices and enforcing processes firmly but respectfully.
- Internal Coordination & Problem-Solving: Working closely with Senior Account Manager to align on tone and judgment; keeping Talent Communicators, Project Managers, Operations, and Finance informed via Slack; flagging blockers proactively; advocating simultaneously for production team, talent fairness, and employer interests; investigating issues before responding; synthesizing complex threads into clear summaries; maintaining detailed documentation for billing and advocacy; checking talent inbox for deliverables; stepping outside role when needed to unblock progress while keeping teams informed; prioritizing dynamically without losing rigour.
- Continuous Improvement: Identifying patterns and suggesting improvements to templates, workflows, and processes; using AI tools to support drafting while applying human judgment; exploring productivity tools and managing SOPs; capturing client quotes for marketing; sharing feedback with production and coaching teams for systemic improvements.
Skills & Qualifications
- 3–5+ years of prior experience in client-facing, execution-heavy roles like Account Manager, Customer Success Manager, Client Operations, Recruitment Consultant, Project Manager, Management Consultant, Delivery Manager, or Engagement Manager.
- Exceptional written English—clear, concise, and empathetic communication with SMB Founders and senior stakeholders
- Strong judgment and emotional intelligence—reading tone, intent, and unspoken concerns in nuanced client situations
- Ability to manage multiple accounts and competing priorities without losing follow-through
- Comfort pushing back professionally while maintaining trust and strong client relationships
- Strong problem-solving—investigating across tools, balancing speed with precision under pressure
- Self-directed, reliable, and accountable with strong ownership and comfort with ambiguity
- Experience with project management and communication tools like ClickUp, Slack, and email
Bonus if you also have:
- Experience with SMB Founders or client services in North American, European, or Australian markets
- Background in recruitment, outsourcing, BPO, IT services, or staffing industries
- Knowledge of roles, industries, and technology stacks for consultative hiring advice
- Comfort joining client calls and using Loom or async video
- Familiarity with AI tools like Claude and ChatGPT, understanding when human judgment matters most
- Familiarity with our tools: Google Workspace, Slack, ClickUp, Claude/ChatGPT, Airtable, Calendly, Miro, Zapier, LinkedIn, Clay.
Position Details
Full-time vs Part-time: Full-time (40 hours/week), Exclusivity Preferred
Working Hours: Fixed, 8AM-4PM Eastern Time Zone; changes with Daylight Savings Time
Education: Undergraduate degree in a relevant field or equivalent professional experience
Level: Intermediate (3-5 years of related work experience)
Compensation: ~ USD $348 – $522 (GHS 4K – 6K) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you’ll be responsible for your own taxes, benefits, and insurance.
Benefits of working with us:
- 🚀 Work directly with a forward-thinking Canadian company
- 💅🏾 Female-led organization with strong values
- 🤗 Remote-first, inclusive and supportive company culture
- 🏆 Incredibly talented, high-performing teammates
- ✊🏾 Mission-oriented culture with meaningful impact
- 😤 Exciting professional challenges to do your best work of your career
- 🎯 Weekly rituals and routines for clear goal-setting, tracking and unblocking
- 🧘🏾♀️ Work-life balance: 8 hours a day, 5 days a week
- ❤️ Mental health days and wellness programs to prioritize individual well-being
- 🌱 Paid support for learning and development in your field
